Today marks my 1st anniversary of blogging, and 2010 was an “interesting” year, as they say.
I changed continents (again), and took on multiple roles in addition to being a global director of Knowledge Management, and wound up job hunting – but not in that order.
My roles this year included my main job, that of a director of Knowledge Management, as well as unofficial Chief Learning Officer which saw me in many meetings with universities and vendors of learning materials, head of Localization & Translation in which I inherited a recently emptied department and a strangled budget, and made friends with several translation vendors across the world.
Another role was that of program manager of the offshoring and outsourcing activities that took me to India, and involved building a team of over a hundred software engineers while I also managed the contract and relationship of a similar-sized group in Bali, tried vainly to move some outsourcing to South-Africa, and celebrated the building of a 15-person team in Chile.
During this time I received a few “what are you doing” phone-calls from the Australian embassy in India, and many people avoided me in case I was looking to offshore their job.
In July I my relationship with Mincom ended, and having waved goodbye to Brisbane, found myself back in Denver and job hunting.
Since then I have interviewed with dozens of firms – been hugely interested in some, horrified by a few, and left others feeling vaguely relieved not to be working there and having to breathe in their toxic culture on a daily basis.
Some interviews ran into several months and included large panels only to end with me as the runner-up, while others ended in a fizzle when the budget vanished, the position was cancelled, or the VP herself resigned after missing several chances for an interview.
Some had really sharp and focused job descriptions (HP, Invensys, and Philips for example), some had a copy/paste smorgasbord, and some had job descriptions that were a complete mystery.
Some organizations were clear and transparent about their process, others seemed to be playing it by ear and making it up as they went along.
Generally, the people were nice but clearly unsure about what they are trying to achieve – one guy spent 30 minutes posing an elaborate scenario that he fed me piece by piece until we arrived at the answer he apparently had in mind. According to him this was the first time anybody had given the correct answer but he was seemingly unhappy with that so I didn’t get the job.
Maybe just as well, all things considered.
I often wonder how much a firm’s recruitment practices are a reflection of what it is like to work there, and what effect recruitment practices have on their clients.
According to a few research papers I read, it is and it does.
Besides looking for a permanent employer, flying around for interviews, and making copious resume modifications to satisfy recruiters, I blogged on KM-related topics, networked, and read several IO Psychology and KM textbooks from cover to cover. Some people have hobbies, some play golf, and I read textbooks – go figure.
Some people take a break from work when they are between jobs, I mostly designed questionnaires and wondered about Communities of Practice.
I also thought about Sharepoint a lot – can you believe it, 130 million licenses and likely to hit 97% adoption rate this year?
Again, go figure!
As part of a Master’s in Knowledge Management I covered various maturity models and although I really liked the KMMM by Lange & Ehms, the K3M by Liebowitz & Beckman, and the various KMMI attempts, they all seemed to be heavy on the Conservation side and light at the Innovation end. I also felt that they neglected the point made by Argyris that processes will inevitably obscure and hide those systematic problems that are essentially never spoken about – things that we become systematically blinded to by the way we measure and think. As a result I built my own KM Maturity model based on the Carnegie-Melon CMMI, with two added layers bookending the CMMI, and blogged incessantly about the implications of Argyris and his Single and Double Loop Learning concepts. The blog about externalization and avoidance I was sure might get me lynched by recruiters.
Seems I must like Argyris, because he comes up in my blogs more than any other author.
Owing to my longtime interest in IO Psychology and research methods, the offspring of the KMM was a questionnaire instrument (currently in Beta), which of course lives on a KM wiki (CoP-M).
To get a better way to benchmark and examine the current state of KM in an organization, I developed a KM & OL Climate questionnaire called the KMOL-C which is now in its RC2.1 version with an RC-3.0 in planning.
During this time I also started thinking about starting my own LLC, firstly because even providing pro bono consulting in the US means one is vulnerable to being sued personally.
Secondly it would allow me to do paid consulting and contracting.
I am still stuck for a company name however, so feel free to suggest one.
Mostly I read textbooks for fun, but I also had many enjoyable discussions, debates, and arguments with HR people on LinkedIn – Since I was dealing with them a lot it seemed logical.
I also played with some new applications – bibus an opensource equivalent to EndNote, Qiqqa a nice CAQDAS tool for qualitative interviewing, R a free statistical package that means I can’t afford SPSS or SAS, and ggobi a graphical add-on for R. No spinplots like VisualStats had, but VisualStats seems to have stopped.
I added all my books to GuruLib – mostly by using a webcam to scan in the ISBN barcodes.
Using R, I pulled correlation numbers for a survey I did for a LinkedIn discussion and discovered that self-identified HR people are more than twice as risk averse as operational managers.
Reading academic papers was very enjoyable, and in case you think they are all boring and filled with indigestible facts and arcane theory, here is one I particularly enjoyed:
My most favorite piece of research findings was this one about penguins (Meyer-Rochow & Gall 2003)
Now besides the fact that next to ducks, penguins are the next funniest animal, there is something inherently funny about research that clocks the speeds and distances of penguin evacuation.
Also, knowing that penguin poop is more dense than blood but less dense than honey, and is ejected at pressures that approach that of a car tire, is just fascinating.
The paper also won an IgNoble award in 2005
What’s in Store for 2011
I hope to register my own LLC soon, start a PhD, and get a job with a really interesting and innovative company, and I hope to use my survey instruments with several organizations, volunteer time to worthy organizations, and stay healthy.
More to the point, I hope to carry on enjoying knowledge management, IO Psychology, and discovering interesting ideas and people.
… and blogging, of course.
Matthew Loxton is a Knowledge Management expert and holds a Master’s degree in Knowledge Management from the University of Canberra. Mr. Loxton has extensive international experience and is currently available as a Knowledge Management consultant or as a permanent employee at an organization that wishes to put knowledge assets to work.